FAQ

What types of rugs does juterugs.us offer?

Juterugs.us manufactures jute-look rugs made from polypropylene material, offering the perfect solution for those seeking both natural aesthetics and durability in their home decor. These rugs provide the rustic and warm appearance of natural jute carpets while offering the superior durability and easy maintenance of polypropylene.

Are juterugs.us rugs handmade or machine-made?

urugs.us offers machine-made rugs. These rugs are produced using modern technology.

How do I take care of the carpet?

It provides care instructions for each carpet to ensure proper maintenance. Regular vacuuming and promptly cleaning stains as soon as they occur are important steps in caring for your carpet. Since it is made of polypropylene material, you can easily wash it with a hose.

How much will I have to pay for shipping?

Nothing! We offer FREE Shipping on all rugs with no minimum purchase required (excluding AK, HI, Puerto Rico & US Virgin Islands).

How do you ship & how quickly will I receive my order?

We ship with FedEx or UPS. All of our rugs are shipped with 24-48hrs from your purchase date.

What is juterugs.us return policy?

juterugs.us offers a hassle-free return policy. If you are not satisfied with your purchase, you can return the rug within a certain time frame for a full refund or exchange. Please refer to their website or contact their customer service for more information.

Do I need to pay for the return shipping?

We provide free returns for all purchases (excluding AK, HI, Puerto Rico & US Virgin Islands) and will send you a return label via email.

I received a rug with dimensions that differ from what was advertised on the website. Does this mean it's a defect in manufacturing?

Please note that there may be slight variations in the lengths and widths of our products, and while we make every effort to provide accurate measurements, some degree of variation is expected and is not considered a defect in manufacturing. The dimensions can vary up to 4% due to the rolling-up and manufacturing processes, which is common throughout the industry. If you believe that the difference in size between the rug you received and the expected size is significant, please do not hesitate to contact our customer service for further assistance.

Are your rugs pet-friendly?

Yes, All of our rugs are pet-friendly.

How are your rugs shipped?

Depending on the size of the rugs, they are shipped either rolled or folded.

Will there be any marks on the carpet that comes folded?

No, a carpet that has been laid out for a few days will not show ply marks. If you want the ply marks to disappear more quickly, you can loosely roll up the carpet and then unroll it again after it has been laid out.

How can I reach someone regarding my order ?

You can contact us using our online form, and one of our colleagues will be in touch as soon as possible.